If you're having trouble with your download please reach out.
Contact us at:
Let us know what happened and we'll verify your order and send you a fresh download link as soon as we can.
- Preferred contact
- Order or invoice number
- The name of the pack you were downloading
- If it was a Starter Basic or Pro pack
- The place where you were purchasing it (MoCap Online, Unreal, Unity, etc)
- Give us a summary of what happened.
We'll get you a new link as soon as possible!