I could not download my animations.

If you're having trouble with your download please reach out.

Contact us at:


Let us know what happened and we'll verify your order and send you a fresh download link as soon as we can.

  • Name
  • Preferred contact
  • Order or invoice number
  • The name of the pack you were downloading
  • If it was a Starter Basic or Pro pack
  • The place where you were purchasing it (MoCap Online, Unreal, Unity, etc)
  • Give us a summary of what happened.

We'll get you a new link as soon as possible!